At Pine Cut 4 You, we aim to deliver your custom-cut pine boards promptly and safely to your door. Below is important information regarding our shipping process, delivery times, and what to expect after placing an order.

1. Delivery Time Frame

We strive to deliver your custom-cut pine boards within 7 to 10 working days from the date your order is placed. This allows us enough time to carefully cut your boards to the correct specifications and ensure their quality before dispatch.

Please note that delivery times are estimates and may occasionally be affected by factors outside of our control, such as courier delays or adverse weather conditions.

2. Delivery Charges

Delivery costs are calculated at checkout, based on the size, weight, and destination of your order. We aim to keep delivery charges affordable while ensuring the safe and timely arrival of your items.

3. Delivery Methods and Locations

We offer delivery to addresses across the UK. Depending on your location, we may deliver your order in one of two ways:

3.1 Courier Service

For most areas, we use trusted courier services. Once your order has been dispatched, you will receive a shipping confirmation email that includes:

• The estimated delivery date.
• A tracking number (if available) to monitor the status of your delivery.

3.2 Pine Cut 4 You Van

In certain areas, we may deliver your order using our own Pine Cut 4 You van. For these deliveries, tracking will not be available. However, we will contact you directly to arrange a convenient delivery time. We take special care with these deliveries to ensure your items arrive safely and in perfect condition.

If you're unsure which delivery method will apply to your order, feel free to reach out to us at [email protected].

4. Delivery Process

Once your order is ready for dispatch, you will receive an email notification with either tracking information (for courier deliveries) or a confirmation that we will contact you to arrange delivery (for van deliveries).

5. Delivery Upon Arrival

When your order arrives, please inspect the packaging and boards for any damage. If there are any issues, such as visible damage to the items, please take photos and contact us immediately at [email protected]. We will resolve any issues as quickly as possible.

6. Missed or Failed Deliveries

If you are unavailable to receive your delivery, our courier may leave a card with instructions for re-delivery or collection. For deliveries using our own van, we will contact you to reschedule.

If a delivery fails due to an incorrect address provided by you, any additional re-delivery charges may apply.

7. Delays or Delivery Issues

While we aim to meet our delivery timeframe, there may be occasional delays. If you haven’t received your order within the expected time, or if you encounter any issues with the delivery, please contact us at [email protected] and we will assist you.

8. Contact Us

For any questions regarding shipping and delivery, you can reach us at:

Pine Cut 4 You
Email: [email protected]
Website: https://pinecut4you.co.uk